PUBLIC OFFER OF THE Harness HALL INTERNET SHOP
Customer - a legally capable individual who places orders and purchases goods from "One hundred belts" LLC, which are presented on the website http://harness-hall.com, for his personal, household and other needs, not related to business activities. SELLER - the legal entity Limited Liability Company "One hundred belts", operator of the website harness-hall.com, established in accordance with the legislation of the Russian Federation, OGRN 1147847357745, location address: St. Petersburg, Ligovsky pr. 50, к 1.
Website - the seller's website located at http://harness-hall.com.
Goods - an object (item of clothing, accessory or other material value), presented for sale on the Site.
Order - the Customer's duly completed and placed order (filled in the relevant fields on the website in the "Shopping cart", "Checkout" section), addressed to the Seller, for the sale and delivery of the Goods selected on the Website to the address indicated by the Customer.
The Seller's self-delivery point is the Seller's warehouse located at: Ligovsky prospect, bldg. 50 k 1, St. Petersburg, located in the retail store "Harness-Hall", working hours: every day, 13:00 - 21:00.
1.1 The site is owned and operated by LLC "One Hundred Belts".
1.2. The present Terms of sales, as well as the information about Goods, presented on the Site are a public offer according to article № 435 and part 2 of article № 437 of the Civil Code of the Russian Federation.
1.3. By ordering Goods through the Website, as well as by placing an Order over the phone, the Customer unconditionally agrees with the Terms and Conditions of Goods sale (hereinafter - the Terms and Conditions) set out below.
1.4 Seller's sale of Goods to Customer is regulated by: The Federal Law of February 7, 1992 No. 2300-1 "On Protection of Consumer Rights", The Russian Federation Government Regulations of 27.09.2007 No. 612 "On Approval of Regulations for the sale of goods using distance methods", The Government Regulations of January 19, 1998 No. 55 "On Approval of the Regulations of the sale of goods using distance methods". 1.5. The seller has the right to provide a list of non-food goods of appropriate quality, which are not subject to return or exchange for a similar product of different size, shape, dimension, style, color or completeness.
1.5 Seller has the right to make changes to these Terms without prior notice. Changes in the Terms come into force upon their publication on the Website and apply to any Order placed after publication.
1.6. Order placement on the Website, as well as order placement by phone, implies the Customer's familiarization with these Terms, their understanding, mandatory consent and acceptance.
1.7. All text information and graphic images of the goods placed on the Website are the property of the Seller or his counterparties. Viewing information or printing out pages of the Site is permitted for personal use only.
2. PRODUCT INFORMATION
2.1 Information about Goods is placed on the Website and provided by the Seller.
2.2 All distributed Goods are introduced into civil circulation in an appropriate way and do not violate any rights of third parties.
2.3 For clarification of information regarding the properties and characteristics of the Goods, you can contact: firstname.lastname@example.org
3. ORDER EXECUTION
3.1 The Customer's order shall be placed by himself on the Website or with the help of a customer service specialist.
3.2. When placing an order by himself or with the help of a customer service specialist, the Customer agrees to the transfer of his personal data (as provided in Section 10 of the Offer) and information regarding the Order or Orders, and agrees to comply with the conditions of sale of goods by filling in the appropriate columns when placing the Order on the Site.
4. ORDER ACCEPTANCE
4.1 After the Order has been placed, the Customer receives information on the parameters of his Order with an indication of the cost of goods, delivery and other services (where these services are paid for) to the e-mail address specified by him.
4.2 The Order shall be considered accepted for execution after the Customer receives an email at the email address specified in the registration form, confirming the fact of acceptance of the Order and / or after the message about the creation of the Order with its number is displayed on the website page.
4.3 The Seller reserves the right to cancel the Customer's Order at the stage of Order confirmation.
4.4 The Seller reserves the right to agree the Order data with the Customer by phone. If the Customer cannot be contacted within 2 (two) days, the Customer's Order is cancelled; in this case, if the Customer made a prepayment, the funds are returned by the Seller to the bank details, from which the payment was made.
4.5 After the Order is placed, the Buyer is informed about the date of delivery of the Order to the Customer. The specified date depends on the availability of the ordered Goods in the Seller's warehouse and the time required for the processing and delivery of the Order.
4.6 In case the ordered Goods are not available in the Seller's warehouse, the Seller contacts the Customer by the means specified when placing the Order. The Buyer informs the Seller either to agree to accept the Goods in the quantity available in the Seller's warehouse, or to cancel the missing Goods from the Order. If the Customer cannot be contacted or does not receive a reply from the Customer within 2 (two) days from the date of notification, the Customer's Order may be cancelled in full by the Seller, about which the Seller informs the Customer by sending an e-mail to the address indicated upon registration. If the Customer made prepayment, the funds will be returned by the Seller to the bank details, from which the payment was made.
5. CONDITIONS OF PAYMENT
5.1 Payment for Goods is made in the following ways: On site: By bank card: Visa, MasterCard Payment systems: Yandex Kassa, Pay U. Upon receipt of Goods: In cash - upon delivery by courier service In cash or by bank card in case of self-delivery from the store.
5.2 Seller has the right to unilaterally change the price of Goods without notice. However, the Seller has no right to change the price of the ordered Goods in the Customer's Order after the Order has been accepted by the Seller in accordance with clause 5.2 of these Terms and Conditions.
5.3 Money is written off in Russian rubles. When paying, additional debiting of funds by the payment system for currency conversion is possible.
5.4 When paying for the order by bank card, the Customer undertakes, in case of Seller's request, to provide a copy of two pages of the passport of the bank card holder - the spread with a photo, as well as a copy of the bank card on both sides (showing the last four digits) according to the Rules of international payment systems in order to verify the holder's identity and his eligibility to use the card.
5.5 The Seller reserves the right to cancel the Order paid by bank card without explaining the reason, in particular, if the Customer fails to provide the documents according to clause 6.4 (by fax or e-mail as scanned copies), including if there are doubts about their authenticity, within 14 days from the date of the Order. The cost of the Order is returned to the cardholder's card.
6. ORDER FULFILLMENT AND DELIVERY
6.1 The terms of delivery, fitting services and countries for delivery are specified on the page of harness-hall.com in the section Delivery. The Customer undertakes to accept the Order within the agreed delivery terms. The delivered Commodities are handed over to the Customer, and in his absence - to any person who has presented the confirmation of the Order or other document confirming the execution of delivery of the Commodities.
The Customer undertakes to accept the Order within the agreed delivery time.
Delivered Goods can be transferred to the following persons (hereinafter also "recipients"):
- The Customer
- the person specified in the order as the recipient
- To any person, who presents the Order confirmation and expresses his willingness to pay the cost of the order (if the order is not prepaid).
In order to avoid cases of fraud, the person who delivers the order may request the passport of the recipient of the Goods.
Transfer of the Order to the Customer outside the self-service area is carried out by a representative of the courier service only on the premises.
When handing over the Order, the Customer must inspect the integrity of the individual packaging and the presence of external damages on it in the presence of a representative of the courier service or a representative of the self-delivery point. After making sure that the package is intact and there are no traces of external damage, open the individual package and check the presence of the Goods in it. Having verified the presence of ordered Goods and absence of any signs of mechanical and other damages, compare the article number and the size of received Goods with the article number and the size, specified in the accompanying document, and also check the equipment and color of Goods. The Customer, having made sure that he/she received the Goods he/she ordered, shall sign the accompanying document. The fact of signing on the accompanying documents certifies that the Customer has accepted the Goods and does not have any complaints about the appearance, composition and cost of Goods.
The Customer's signature excludes any further claims to the Seller, except for claims related to the presence of manufacturing defects in the ordered Goods.
If the Order is subject to the Order's fitting service, the Customer shall inspect the integrity of the individual package and the presence of any external damage in the presence of a courier service representative or a representative of the pick-up point when the Order is handed over. After making sure that the package is intact and there are no traces of external damages, open the individual package and check the presence of the Goods in it. Having verified the presence of ordered Goods and absence of any signs of mechanical and other damages, compare the article number and the size of received Goods with the article number and the size, specified in the accompanying document, and also check the equipment and color of Goods. The Customer, having made sure that he/she received the Commodities that he/she ordered, may try on the Commodities.
Fitting outside the self-service area may be performed only in the premises that allow the presence of a courier, in the visibility of the courier, one by one with respect to each individual item of the Order.
The transfer of the Order, including for trying on outside the courier's sight is possible only after paying a deposit in the amount of 100% of the cost of the Order together with the delivery.
The Seller delivers the order to the Self-customization service point located at: 50, Ligovsky Ave. 1. 1, Ligovsky Prospect, St. Petersburg, located in the retail store "Harness-Hall", working hours: every day, 13:00 - 21:00.
6.3 The Seller tries to comply with the agreed delivery terms as much as possible. The Seller shall not be liable for possible delays in delivery due to unforeseen circumstances beyond the fault of the Seller that could not be foreseen.
6.4. The Customer has the right to refuse the entire ordered Goods or individual items (provided that the Order has not been handed over to the courier service for delivery) at any time before handing it over to the Customer (signing the shipping documents), and after handing over the Goods - within 7 days.
6.5 The title to the Goods and the risk of their accidental loss or damage passes to the Customer at the moment of accepting the Goods from the representative of the courier service. The Customer's signature on the consignment note issued by the Seller or the courier service shall be the confirmation of the transfer of title to the Goods.
6.6 Together with the Goods, the Seller shall provide all information about the Goods, the procedure and terms of return, and the warranty.
In accordance with clause 4 of article 26.1 "Distant method of sales of goods" of the law "On protection of consumer rights", the buyer has the right to refuse the goods at any time before their delivery, and after delivery of the goods - within seven days, if the goods are of proper quality and in an undamaged package. If the specified goods have not been used, preserved its trade dress, consumer properties, we will make a refund after deducting shipping costs and transfer of money within 10 working days after receipt of the product to the current account, card account, owned by the buyer.
Goods while you are returning them and before they reach us are your responsibility. For their safety, we recommend that you send the parcel by courier service, which will insure their goods, and will give you more accurate information about the timing.
According to the "Rules of distance selling of goods", approved by RF Government Decree № 612 of 27.09.2007, a consumer does not have the right to refuse a product of proper quality, which has individually specific qualities, if the product can be used solely by the consumer buying it.
Specifically, the goods: made to order, size, design, and having an individual combination of materials; modified at the request of the customer; with special inscriptions applied at the request of the customer.
Returns/exchanges are subject only in case of defects or incorrectly sent items. In accordance with Art. 484 and Art. 487 of the Civil Code of the Russian Federation, the Buyer must accept the ordered goods and pay their full price. Products received upon return, with traces of use, dirt, etc. will be sent back to you without refund.
We do not pay for the cost of returning the item unless the item was sent in error or defective. You always have the right to change your mind and cancel your purchase, but please keep in mind that the courier service is not free.
If you received the wrong item, or if the item is faulty, please contact us, we will make an exchange (in this case we take care of all costs), or you can return it to us using the standard return procedure.
If you want to return an item, please send an email to email@example.com with "Return" as subject.
- Clothing and knitwear (underwear and hosiery);
- Articles of precious metals, with precious stones, of precious metals with inserts of semiprecious and synthetic stones, faceted with precious stones;
- Non-recurrent publications (books, brochures, albums, cartographic and sheet music publications, leaf publications, calendars, booklets, publications reproduced on technical media)
- Personal care products (toothbrushes, combs, hairpins, curlers, wigs, hairpieces and other similar items).
- Perfume and cosmetic products;
8. RETURN OF GOODS OF IMPROPER QUALITY
8.1 Goods of inadequate quality are goods that have defects and can not ensure the performance of their functional qualities. Differences in design or design elements from those stated in the description on the website do not apply to the defects or non-functionality of the goods.
9.1 If the delivered Order was of improper quality due to manufacturing defects or damage during transportation, the Client has the right to return it or exchange it for a similar product of proper quality, subject to its availability in stock.
9.2 Claims for a refund of the money paid for the goods shall be met within 10 days from the date of the relevant claim. In the case of return of goods of inadequate quality, the cost of delivery and return shipping in case of their payment by the Client is also subject to return. In this case the Customer is obliged to provide the original receipt or other document fixing the cost of delivery or return shipment of Goods of improper quality. The term of crediting funds to the Customer's account depends on the terms established by the internal regulations of the respective banks.
9.3 If there is a dispute about the causes of defects or the fact of using the goods and the preservation of their marketable appearance, an independent examination of the goods will be carried out.
9.4 When rejecting the Goods and returning them by courier and postal services, the return of funds to the Customer, regardless of the cash or non-cash method of payment for the Goods, is carried out by transferring the appropriate amount in the way specified in the application for return:
- To the personal account of the Customer in the Internet-store for further payment for another Goods or Service (for Customers of all countries);
- To the card, from which the payment for the Order was made (for Customers of all countries);
- To the bank account, according to the details specified in the application for refund (only for Customers from the Russian Federation);
9.5 Cash funds shall only be returned to the person specified in the application for a refund, or to a person authorized to receive funds by a notarized power of attorney.
10. CONFIDENTIALITY AND PROTECTION OF CUSTOMERS' PERSONAL DATA.
10.1. When registering on the Site or transferring the data to a customer service specialist by phone, the Client provides to "One hundred belts" LLC the following data: Name, Last name, e-mail address, sex, date of birth, phone number and address for Goods delivery. When returning the Goods the Customer provides passport and bank card details in order to transfer money by the Seller. The Seller has the right to use this information to fulfill his obligations to the Customer. The Seller recognizes the importance of confidentiality of personal information provided by the Customer.
By providing his personal information to the Seller, the Customer agrees to its processing, including for the performance of its obligations to the Customer under this offer, the Seller's promotion of products and services by sending newsletters, advertising and informational character, electronic and SMS polls, contests and other promotions among customers, the analysis of the results of marketing campaigns, customer support, statistical research, organization of delivery of goods, the client satisfaction with the quality of services, etc.
Persons visiting the site, as well as Customers agree that in order to perform obligations to the Client, as well as for the purpose of market research, analytical reports and other marketing activities, the Seller may entrust processing of personal data (including but not limited to date of birth, e-mail address, data on social media accounts, information on purchase history, information on interests) to third parties based on the contract concluded with such persons, subject to the requirements of the law of the Republic of Belarus.
Processing of personal data means any action performed with or without the use of automation with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the performance of obligations), anonymization, blocking, deleting, destruction of personal data. The Seller has the right to process personal data, including by sending promotional correspondence to the Customer to the specified postal address, making phone calls, sending sms messages, messages via Internet messengers, as well as sending e-mails of promotional nature to the Customer's specified e-mail address. The client can refuse to receive newsletters, advertising and other information without giving any reasons by one of the above mentioned ways:
- The Customer shall contact the Seller's Customer Service by sending an e-mail to firstname.lastname@example.org or by contacting the Customer Service specialists by phone at 8(800)-222-29-40.
10.2 The Seller is obliged not to disclose the information received from the Customer. It is not considered a violation to provide information by the Seller to agents and third parties acting on the basis of a contract with the Seller to fulfill obligations to the Customer.
10.4 The Seller is entitled to record telephone conversations with the Customer. At the same time, the Seller undertakes: to prevent attempts of unauthorized access to information received during telephone conversations, and/or transfer to third parties not directly related to the execution of Orders, in accordance with clause 4 of article 16 of the Federal Law "On Information, Information Technologies and Information Protection".
11. OTHER CONDITIONS
11.1 The law of the Russian Federation shall apply to the relations between the Client and the Seller.
11.2. The Seller reserves the right to make changes to the Offer unilaterally, at the same time the Customer undertakes to follow the changes in the Offer, posted on the Website, on their own regular basis.
11.3. If you have any questions, you can contact the Customer Service of "One hundred belts" Ltd. in the ways, specified in p.2.3. of the Offer.
Our legal address: Limited Liability Company "One hundred belts" INN 7842529310, KPP 784201001 OGRN 1147847357745, registered address: 191040, Ligovsky pr. 50, lit. R, pov. 66 Mailing address: 191040, St.Petersburg, Ligovsky pr. 50, lit. R, room 66, Ligovsky Prospect St.-Petersburg, 191040. No. 40702810255100000980 BIK No. 044030653 C/c No. 30101810500000000653 Sberbank of Russia